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Program Assistant

The Program Assistant a full time (40hrs/week) position that serves as a liaison between families and appropriate agencies as well as internal programs when seeking services and assistance. The Program Assistant will be expected to provide health education on environmental hazards that affect the family’s health and safety. The position will also participate in outreach events as a GHHI representative.

  • Perform initial and follow up home visits to provide one on one health education sessions covering topics in lead, asthma, energy efficiency and healthy housing;
  • Provide case management and counseling in identified areas including but not limited to budgeting and financial planning, behavior change, skills building and mental health
  • Assist families in finding or applying for safe and affordable housing
  • Provide post remediation education services to clients upon receipt of referral from the Baltimore City DHCD Lead Hazard Reduction Program
  • Prepare individual client assessments and action plans while maintaining detailed and concise records of client meetings and sessions in GHHI’s data collection system called Efforts to Outcome (ETO);
  • Perform full background data and document collection for property unit files during the application process, assisting the city/state with determining eligibility for program;
  • Serve as a service coordinator in assisting families in collecting documentation needed for necessary city and state programs;
  • Review client application files, prepare income verification statements and submit application on the behalf of the family for HUD, DOE, CDBG, DOE/MEA, LHRD, and other funded property interventions;
  • Participation in program meetings where required to review project benchmark status, task completion, and program impediments;
  • Assist with outreach projects and participate in community outreach events as needed
  • Ensure core deliverables are met and maintain appropriate communications with the Family Advocacy Services Manager on the progress of all programs (including deliverables, resource issues and potential obstacles)
  • Provide professional, clear and concise reports on the program activities
  • Maintain a positive working atmosphere in order to keep efforts focused on the mission of the organization.  This also includes promoting appropriate work behaviors and attitudes and mutual respect with GHHI staff and clients;
  • All other activities to support the GHHI’s mission, staff and related programs, goals and client services as assigned;


  • Bachelor’s Degree from an accredited college or university
  • Proficiency in the use of Microsoft Office Software
  • Highly organized with attention to detail
  • Self-motivated
  • Excellent communication and phone skills
  • Strong data entry skills and proficiency
  • Ability to multi-task
  • Ability to provide excellent customer service and consistent client follow-up
  • Must possess strong work ethic and reputation for exhibiting teamwork in meeting job responsibilities and organizational goals
  • Must possess a high degree of energy, professionalism, and confidentiality
  • Must have valid driver license and possess own vehicle for transportation
  • Experience working with HUD, DOE, Healthy Homes, lead hazard reduction, or rehabilitation related projects a plus

Additional Information:

This is a full-time, exempt position. Position includes full benefits package and competitive salary commensurate with education and experience. GHHI is an equal opportunity employer. GHHI’s Baltimore office is at 2714 Hudson St., Baltimore MD 21224. Interested candidates should send resume, cover letter and salary history to GHHI’s Department of Human Resources at