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Housing Navigator

About the Green & Healthy Homes Initiative
The Green & Healthy Homes Initiative (GHHI) was established to implement an innovative model that is designed to create healthy and energy-efficient homes for low-income residents. GHHI has launched in over 30 cities across the country and is expanding to meet the growing demand for its best practice models and technical assistance services. The GHHI integrated service delivery system has fast become a national model for integrated health, energy and housing programs at the local level. The GHHI approach achieves multiple benefits, including healthier and more energy efficient homes, higher quality green jobs, increased economic opportunities for low income communities, and better health outcomes for children and families. These benefits are attained by leveraging the nation’s investment in weatherization, energy efficiency, lead hazard reduction and Healthy Homes interventions through a comprehensive intake, assessment and intervention model.

GHHI provides technical assistance and collaborates with government agencies, housing service providers, the health care sector and philanthropy to implement a cost effective and integrated process from application intake through the housing intervention process. GHHI focuses on the reduction of asthma episodes, lead poisoning, trip and fall injuries, energy loss and related costs to improve health, energy, educational and economic outcomes for families, children and seniors through evidence-based practices.

Housing Navigator Position Description
This dynamic full-time position is part of GHHI’s Client Services Department Team and will work at the GHHI Memphis-Shelby County site. The Housing Navigator works in GHHI’s Memphis, Tennessee office under the leadership of the GHHI Memphis-Shelby County Housing Program Manager and will receive referrals from nurses in a partnering children’s hospital when a family’s housing health and safety is a concern. The Housing Navigator will work with client families to assure that healthy, safe and energy efficient homes is obtained. The Housing Navigator will work with GHHI staff to plan weekly activities to meet office goals for community outreach and engagement, program enrollment, and resident education. The Housing Navigator will be the lead staff member performing housing assessments to the estimated 150 families to be served during the 2020-2023 fiscal years. The Housing Navigator will work with the GHHI Memphis-Shelby County site to advance the innovative GHHI model and create cross sector systems change. The Housing Navigator is responsible for the following duties among others:

• Receive referrals from partnering children’s hospital of families identified with housing and maternal-child needs.
• Schedule appointments and administer environmental and healthy housing assessments with program clients. This will include family interviews and visual assessment of housing conditions. The assessment will include identifying behavioral, environmental and structural hazards and educating clients on ways they can make their home healthy and safe.
• Provide each client whose home has been assessed, a prevention kit that will help make the homes and families healthy and safe.
• Provide client-intake support services for healthy homes programs (including those to assess lead poisoning risks, reduce lead-based paint hazards, reduce indoor asthma triggers, high energy bills, and increase home safety) by communicating program services and eligibility requirements, and assisting potential program clients in completing applications and submitting support documentation.
• Follow-up as needed to determine status in programs.
• Identify, develop and maintain strong relationships with local partners at the GHHI Memphis-Shelby County site.
• Conduct conference calls with partners and housing providers and attend Memphis Healthy Housing Partnership meetings.
• Input client data and assessment data into the online data management system and track and report program outcomes in data system as well as organizing paper files for program participants.
• Assist with organization and management of office inventory of materials for client services and education.
• Provide ongoing support to clients as needed for education as well as referrals to other support resources.
• Actively network with housing programs to ensure access for families and stay up to date on changes, openings and deadlines; this includes developing partnerships and collaboration with other community agencies to build a comprehensive and coordinated service delivery model.
• Attend external and internal meetings to develop and maintain program partnerships.
• Assist in preparing quarterly reports on outcomes and produce periodic progress reports to management on progress and challenges.
• Conduct presentations, trainings and webinars; prepare materials as needed.
• Provide support for annual GHHI Executive Leadership Institute and other conferences.
• Make recommendations for improving data collection, evaluation and client case studies to better measure and promote outcomes produced.

• Graduation from an accredited college or university with a bachelor’s degree in health science, environmental science, public administration, planning, education, social work, sociology or anthropology; or have 7 years of work experience in one of these related fields.
• A minimum of one year of experience in social work, housing or an environmental field.
• Demonstration of working with families with housing needs and/or client management.
• Ability to work independently and work under the Memphis Housing Program Manager.
• Ability to communicate effectively with diverse audiences/stakeholders orally and in writing.
• Excellent presentation and training skills.
• Strong interpersonal skills for interacting with program partners.
• Proficiency in Microsoft Office Suite.
• Desire to work in a team environment. Flexibility, initiative, and a collaborative spirit.
• Professional, positive work ethic.
• The capacity to pay close attention to detail while juggling multiple cases.
• Travel as needed.

Additional Information
This is a full-time, exempt position. Position includes full benefits package and competitive salary commensurate with education and experience. GHHI is an equal opportunity employer. The position reports to the Memphis Housing Program Manager. Interested candidates should send resume, cover letter and salary history to GHHI’s Department of Human Capital at