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Family Advocacy Case Manager

About the Green & Healthy Homes Initiative

The Green & Healthy Homes Initiative (GHHI) is the recognized leader for green, healthy, safe and energy efficient housing in low-income neighborhoods, having designed the work now supported by multiple federal agencies, philanthropy and private sector nonprofit partners in 26 sites across the country.  GHHI works in collaboration with local and federal agencies as well as philanthropic and community partners to align, braid and coordinate funding and programs in Maryland and nationwide.  Through a comprehensive assessment, housing intervention, and supportive services strategy, the GHHI approach achieves multiple benefits including healthier and more energy efficient homes, higher quality green jobs, increased economic opportunities for low income communities, and better health outcomes for children, families and seniors.

Position Overview:

Responsibilities for the Family Advocacy Case Manager include counseling and assisting families facing lead, asthma, and other environmental health hazards to help those families achieve safe and stable housing.   The Family Advocacy Case Manager will work to ensure that tenants’ rights are protected while lead hazards and other defects are corrected in their home.  This position includes frequent home visits with families in Baltimore City and throughout the Baltimore Metro region, as well as occasional visits elsewhere in the State.  If the best option for a lead-affected family is to relocate from the property, the Family Advocate Case Manager will work with the family to help facilitate that move and connect them with possible resources.  The Family Advocate Case Manager will also serve as a liaison between lead affected families and appropriate agencies when seeking services and assistance.

Essential Duties and Responsibilities:


  • Perform initial and follow up home visits to provide one on one health education sessions covering topics in lead, asthma, energy efficiency and healthy housing;
  • Provide case management and counseling in identified areas including but not limited to budgeting and financial planning, behavior change, skills building and mental health
  • Assist families in finding or applying for safe and affordable housing
  • Provide post remediation education services to clients upon receipt of referral from the Baltimore City DHCD Lead Hazard Reduction Program
  • Prepare individual client assessments and action plans while maintaining detailed and concise records of client meetings and sessions in GHHI’s data collection system called Efforts to Outcome (ETO);
  • At least three (3) years of case management experience working with tenants, low-income families and/or families with children suffering from environmental health issues (e.g., lead poisoning, asthma, etc.), or experience equivalent to a Community Health Worker.
  • Outreach to at-risk communities through representation at meetings, health fairs, and other events that reach at-risk audiences and stakeholders, as needed.
  • Experience working with community organizations or tenants living in communities at high risk for childhood lead poisoning, asthma, and other environmental health issues
  • Ability to work independently as well as in a team-oriented environment
  • Strong leadership skills and ability to motivate staff to perform
  • Positive attitude and desire to make a difference every day
  • Strong verbal and written communication skills
  • Bachelor’s degree in social work, environmental health, public health, nursing, or a related field
  • Bilingual proficiency (English/Spanish) in speaking, reading and writing highly preferable
  • Must have valid driver’s license, reliable transportation, and current insurance.

Position-Specific Requirements


This position will be assigned duties which require the operation of a motor vehicle.  The incumbent must maintain access to a personal automobile and must possess a non-commercial driver’s license valid in the state of Maryland.

  • Conduct weekly in-home environmental assessments, working with families to identify and reduce/remove known or potential triggers from their environment. Is able to explain remediation measures, such as safe cleaning methods, integrated pest management, etc.
  • Evaluate asthma self-management skills using a standard questionnaire
  • Teach key educational messages in person and over the phone. Clearly document all activities in the client’s record
  • Record and monitor the participants’ progress toward goals within specific timeframes
  • Clearly documents all participant responses on approved protocol forms
  • Documents all activities and observation in the client’s record. Including face-to-face and telephone encounters
  • Enter results of questionnaires into established HIPAA compliant databases

Additional Information: This is a full-time, non-exempt position. Position includes full benefits package and competitive salary commensurate with education and experience. GHHI is an equal opportunity employer. Interested candidates must send resume, cover letter, three professional references and salary history to GHHI’s Department of Human Resources at

Green & Healthy Homes Initiative is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.


Nothing in this job description restricts management’s right to revise the duties and responsibilities of this position.  Reasonable accommodations may be made to enable a qualified individual with a disability to perform these duties.

I have reviewed and understand this position description and certify that I am capable of performing the duties and meeting the requirements outlined herein.